Frequently Asked Questions/Policies

Devex user policies

Emily Sia
posted this on February 04, 2012 12:10 AM

Renewal Policy

Devex membership accounts renew automatically. To cancel before a renewal takes effect, you must notify us at least 30 days in advance before your next billing date. In the case of annual billing cycles, we will notify you 45 days before your automatic renewal. If membership fees are to be increased or substantial modifications are to be made to your level of access to Devex services, Devex will notify you at least 60 days before the changes take effect.


Cancellation Policy

To cancel your account you must notify us by email or by calling +1.202.9222 ext. 101. For some accounts, cancellations may be possible online by logging in and following the procedures under My Account. Cancellations will be effective once we receive notice of them.


Refund Policy

We aim to ensure all members are fully satisfied with services they purchase from Devex.  For membership accounts, you may cancel your account at any time and incur no future fees for that account.  If you have prepaid fees, they will be refunded to you on a monthly pro-rated basis, meaning you will only pay through the end of the current billing month at the time you make your cancellation request. One-time purchases are not refundable, although we reserve the right to issue refunds or credits at our sole discretion.

If you have further questions, please don't hesitate to email or call +1 202.249.9222 ext. 101.


 
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